Performance and Data Analytics Team

COUNTYSTAT OVERVIEW 

CountyStat is the performance management and data analytics team within the Office of the County Executive of Montgomery County, Maryland. Established in 2007 and serving under the Chief Administrative Officer (CAO), CountyStat uses data strategically to monitor, assess, and improve the effectiveness, efficiency, and performance of County services, solve problems, and develop targeted action plans and strategies to deliver results for our residents, businesses, and communities. CountyStat requires decisions, actions, and policies that are driven by the extensive use of data, quantitative and qualitative analysis, and outcome-focused performance management. 
Beyond our oversight role, CountyStat’s work as internal consultants ranges from one-off analyses to longer-term strategic initiatives, ensuring that our County government leverages its data to make smarter decisions and achieve better outcomes -- and champions accountability and transparency for our residents and employees. In addition to the focus on individual department performance, CountyStat is the forum to convene stakeholders when collaboration across organizational boundaries is needed to address “cross-cutting” multi-departmental efforts that share a common goal. 
Collectively, our work is designed to ensure, on behalf of the CAO, the development and growth of a culture of “managing for results” in Montgomery County. 
Performance plans and measures: Each executive branch department has a performance plan containing headline performance measures reflecting its individual core mission and strategies to improve current performance. Montgomery County expanded this performance management effort in 2015 to include cross-departmental initiatives with joint action plans and collective impact measures.
Indicators and benchmarking: Key indicators reflect the quality of life in Montgomery County. While influenced by multiple departments and subject to external factors often beyond the control of County government, these indicators allow Montgomery County to compare its own performance over time and against other like-counties.
Working groups and sessions: Regular working groups and sessions bring County leadership, program managers, and community partners together to analyze data, review performance strategies, and plan new performance improvement efforts. Some working groups and sessions are reoccurring where as others are one-time meetings to address a specific issue.
Monitoring and evaluation: We maintain all departmental and cross-cutting performance plans on behalf of the County Executive and Chief Administrative Officer. Annual data are collected, reviewed and processed into the Open Performance data platform. We work closely with departments, initiatives and the Office of Management and Budget throughout the year to identify performance gaps and evaluate performance measures.
Coordination and collaboration: In addition to convening internal and external stakeholders for working groups and sessions, we provide workspace for collaborative efforts and facilitate collective action planning amongst multiple departments and stakeholders.
Data-driven insights: Data drives everything we do. Utilizing operational, programmatic, fiscal and public data, we conduct complex analyses which drive working groups and sessions, provide critical insights for County departments, and inform County leadership decisions.
Data analytics and visualizations: At a fundamental level, we crunch data. Using internal and external data sources, we conduct in-depth qualitative and quantitative analyses for Montgomery County and convert our findings into user-friendly and informative charts, graphs, infographics, and maps utilizing a wide variety of tools and software.
Process reviews: Routines and processes, rather than one-off decisions, deliver results. For this reason, solutions to problems and improvements in performance often require an analysis of processes and systems by examining the connections between high-level strategies and frontline implementation.
Capacity building: We work closely with departments to build their capacity to conduct data and performance analysis independently. This effort involves providing trainings on new tools and techniques and showing departments the valuable insights hiding in their current data.

CountyStat Meetings

CountyStat convenes both working groups and formal meetings that bring together County leadership, program managers, and community partners to analyze data, review performance strategies and results, and plan new performance improvement efforts. Some working groups and sessions are reoccurring, while others are one-time sessions to address a specific issue.
Single Department – The meeting topic focuses on the data and performance of one department in the executive branch.
Cross-Department – The meeting topic focuses on the data and performance of an initiative or problem that requires the collaboration and/or input of multiple executive branch departments. Examples include overtime, positive youth development and pedestrian safety.
CountyStat Support – CountyStat is not the principal driver of the meeting, but is providing support in terms of data analysis or strategic guidance.
Upcoming and past CountyStat meetings are shown in the table below. For upcoming meetings that are public, you can RSVP by clicking the "RSVP" link. For past meetings, you can view the meeting slides and follow-up memo.

Awards

Montgomery County has been recognized by the International City/County Management Association (ICMA) Center for Performance Analytics with a "Certificate of Excellence" for the FIFTH consecutive year.