Performance trends

Why is this measure important?

This measure provides information on how efficiently the department is using its resources.

Factors contributing to current performance

  • Improved our pricing program by implementing a more realistic and flexible mark-up system.

Factors restricting performance improvement

  • Restricted by competitive market in surrounding jurisdictions.

Performance improvement plan

  • A complete re-branding and marketing initiative.
  • Continue to enhance and improve customer service and public relations.
  • Modernize our DLC delivery fleet through replacement of older vehicles and necessary improvements to the remaining aging fleet.
  • Continue the improvements made to date on three major priorities: accuracy, speed and price.
  • Improve Retail store merchandising and promotions efforts and promote consistency across our 25 retail stores.
  • Remodel and/or upgrade select store locations by FY2021.