Why is this measure important?
The purpose of the analysis is to attach costs to products and/or services created or rendered. In the case of libraries, there are few tangible products; the primary "product" is a range of services. While it is important to quantify services rendered, strict cost analysis by no means wholly represents a library's value; it provides a starting point for assessing efficiency in cost of operation versus service provision.
Projections fluctuate based upon personnel costs driven by labor agreements, inflation, and net changes in service levels for individual years due to changed investment in library materials, service hours, programming resources, and closures for refresh and renovation, including use of nearby branches and interim facilities.
For more information, please see the "Use of Library Services" measure.
Factors contributing to current performance
- Increased availability of online resources
- Extended hours for several branches
Factors restricting performance improvement
- A number of branches were closed in FY18 for refreshes, including 2 branches for 1 month each, 1 branch for 5 months, 1 branch for 8 months, and 1 branch for 12 months.
Performance improvement plan
- Create resources to introduce new customers to library services
- Identify what customers value and use that information to increase targeted marketing campaigns in multiple formats