Performance trends

Related comments

  • DOT/Transit Services evaluates overtime hours each pay period to determine the cause and separately tracks leave use in Transit (which directly impacts overtime) monitoring all leave used and reasons for use
  • DOT/Transit has monthly staffing meetings to provide case management auditing by managers for all long term sick or other leave
  • DOT/Transit Services has monthly internal meetings to discuss overtime trends and potential ways to improve efficiency
  • Scheduled overtime is employed by Transit Services to reduce the overall staffing needs and efficiently schedule bus service
  • Approximately half of all Transit Services overtime is for scheduled overtime as part of the run, not for backfill or shortages due to workforce unavailability
  • Overtime is spread around so that not the same people receive it and there is a more equitable distribution for those people willing and able to work
  • During weather events - all use of overtime is tracked and service is adjusted based on staffing levels. More snow and storm events occurred this year leading to an increase in Highway Services overtime.
  • Providing additional service during METRO surges added to Transit overtime in FY17. This service was not provided in FY18 leading to a reduction in Transit overtime.
  • For other divisions, overtime is event and weather driven. For Highway Services, overtime is only periodic, such as during the leaf collection season or in response to snow or storm events, otherwise overtime is as minimal as it is for other divisions.