DOCR has aggressively pursued data driven models to deploy and manage staff resources across all divisions of operation. Beginning in 2008 the department applied the formula of Net Annual Work Hours (NAWH) in evaluating the number of staff needed to appropriately staff the mandatory posts in the department.
The NAWH Workforce Report has been utilized by OMB and DOCR to strategically plan human resource deployment resulting in the department's reduction of overtime while maintaining predictable long term resource needs. As a planning tool this methodology has proven very successful in evaluating Union contract provisions, FMLA leave and other benefits that have an impact on available resources.
Recruitment into correctional officer classifications can be difficult. Currently 1 out of every 26 individuals engaged in the background investigation process are successful. This makes filling vacancies difficult. It is critical to obtaining and sustaining a mission appropriate workforce.
DOCR has a position in its Human Resources compliment fully dedicated to return to work, FMLA and case management issues. This position and related processes has successfully reduced lost days of work for on the job injuries and facilitates timely reviews by OMS for return to work evaluations. This position also manages the Departmental Safety Committee in collaboration with the Risk Management Division in the Department of Finance. Each incident giving rise to a staff injury is fully reviewed utilizing a cross disciplinary team and mitigated to assure the best in safety practices is utilized in our facilities. The team recommends training and equipment where applicable to further reduce accidents in the workplace.
DOCR requires a 24/7 presence, 365 days a year across three facilities of operation. While MCtime and other systems of time tracking outcomes are available, In FY18, DOCR was successful in receiving funding for an automated staff deployment system. Full implementation of the Telestaff system occurred on September 17, 2018. This deployment tracking will provide much needed data that will assist in better evaluating deployment and utilization trends within our department.