Customer Service Survey is conducted biannually. The survey methodology and rating scales were changed in FY18, so comparisons to prior years is not possible. Old survey scores, using the 1 to 4 scale, are shown at the bottom of this page.
Why is this measure important?
Customer satisfaction is a key indicator of the Public Parking
Management Program and helps the department identify the needs and
concerns of our customers. Additionally results from our customer
satisfaction surveys provide valuable input as we plan and prioritize
investments made to improve the Public Parking Program.
Factors contributing to current performance
Factors restricting performance improvement
Performance improvement plan
The performance improvement plan includes adequate maintenance of County
owned parking facilities, pay-station upgrades offering convenient
payment options, adoption of demand based pricing model for high
occupancy facilities, and action plan to better respond to customer
Prior survey results
From FY10 to FY16, the Parking Management customer service survey used a 4 point scale. Results from the prior survey are shown below for reference.