Performance trends 

Why is this measure important?

This measure provides information on how efficiently the department is using its resources.

Factors contributing to current performance 

  • Hired a Director with private sector experience; a Senior Marketing Officer to build a customer focused culture and improve retail programming; a Pricing Team to improve accuracy and competitiveness; and an Administrative Team to improve oversight and analysis.
  • Improved our pricing program by implementing a more realistic and flexible mark-up system.
  • Installed and implemented many technological upgrades to our Warehouse Operations which have drastically improved accuracy and efficiency.

Factors restricting performance improvement 

  • Non-negotiable costs such as personnel costs, leases and utilities comprise a large part of the cost of sales.

Performance improvement plan 

  • Continue to identify and implement efficiency measures where possible.