Why is this measure important?
This measure provides information on how satisfied customers are with the services provided by the Department.
Factors contributing to current performance
- Continue to implement Istore improvements
- A complete re-branding and marketing initiative
- Enhance customer service and public relations
- Modernize the DLC delivery fleet through replacement of older vehicles and necessary improvements to the remaining fleet.
- Continue the improvements made to date on three major priorities: accuracy, speed and price.
Factors restricting performance improvement
- complexities of special ordering and continued evolution of online ordering process
Performance improvement plan
- Implement interventions based on feedback provided by the survey.