Performance trends

Why is this measure important?

  • Customer Service excellence is the primary goal of MC311.

Factors contributing to current performance

  • Incorporated a social media announcement of Customer Satisfaction Survey on Montgomery County subscription service in PIO news release: "Paperless Airplane", and MC311 Twitter feed. 

Factors restricting performance improvement

Low percentage of respondents/participants of survey despite increased efforts to promote survey participation. 

Performance improvement plan

  • Encourage residents to share our survey with their own social circles by adding user friendly links.
  • Engage participants using mobile device accessible survey.