Performance trends 

Why is this measure important?

This determines the Quality and Expediency of Delivery of the Department's Warehouse Operation.

Factors contributing to current performance

  • Hired a Senior Marketing Officer to help build a stronger customer-focused culture and to develop retail programming that increases profitable sales.

Factors restricting performance improvement

  • Aging retail locations

Performance improvement plan

  • A complete re-branding and marketing initiative
  • Enhance customer service and public relations
  • Modernize the DLC delivery fleet through replacement of older vehicles and necessary improvements to the remaining fleet.
  • Continue the improvements made to date on three major priorities: accuracy, speed and price.
  • Improve retail stores' merchandising and promotions efforts and promote consistency across the 27 stores
  • Remodel and/or upgrade select store locations by FY2021