Performance trends

Changes in methodology:

  • Please note that the case closure amount for FY12 and FY13 is based only on the number of closures effected by the detectives in the Major Crimes Division. Closures for FY14 and beyond include all arrests and closures by exception effected by the entire department.
  • Starting in FY14, MCPD changed is closure rate methodology. Closure rates for MCPD are calculated as the number of cases that both occurred and were closed (either by arrest or exception) in that fiscal year, divided by the total number of cases in that fiscal year. In the past, the MCPD would present case closures from previous years in the closure rate for the current fiscal year. Changes in our business intelligence tools now adjust closure rates from previous years as cases are closed and/or unfounded.
  • To better align reported case closure rates with Uniform Crime Report standards, MCPD now excludes cases that were closed administratively. Data from FY15 and onward reflect this change.

Why is this measure important?

Measuring the performance of a police department can be challenging. However, closure rates help provide an assessment of the department's goal of managing crime. Closure rates are systematically collected through the FBI's Uniform Crime Report, allowing for long term trend analysis.

Factors contributing to current performance

  • The total number of robberies increased by 7% from CY2016 to CY2017. This was the second consecutive year of increases, but overall, the number of robberies is still less than the 10-year average.
  • Commercial robberies specifically targeting pharmacies and narcotics increased last year.

Factors restricting performance improvement

  • Robbery is a crime of opportunity and difficult to prevent.
  • Delayed reporting by Hispanic and other ethnic communities.
  • Victims sometime refuse to cooperate with the police (i.e., to name the offender(s) when the offender(s) are known).
  • Internally, the department continues to experience challenges with case management in the antiquated Records Management System (RMS). Although the MCPD has started a process for obtaining a new RMS, it is not anticipated until 2021.

Performance improvement plan

  • Education and awareness campaigns in hot spots to encourage preventative measures. Outreach and education will also build trust to improve reporting.
  • Established and encouraged the use of Safe Exchange locations at the district police stations, which may be used by the public for the exchange of goods bought online.
  • Ongoing improvements to the crime analysis program to detect patterns and prevent more robberies through the identification of repeat/serial offenders.
  • Improve coordination and collaboration with regional partners to identify trends which cross jurisdictional boundaries, such as the pharmacy robberies.
  • The Major Crimes Division continues to work closely with pharmacists and other business owners that are victims of robbery to implement measures to help identify and apprehend the perpetrators, and reduce their vulnerability and victimization.