Why is this measure important?
Research shows that the quicker the right type and/or right number of resources arrive on scene, the outcome generally improves.
Factors contributing to current performance
emergency (priority) response time includes time to answer, time to
process, time to dispatch, and travel time. Over the last five years,
there has been an increase in the time to process (+34 seconds) and
travel time (+ 25 seconds).
increase in time to process may be a result of increased calls from
cell phones, calls requiring language translation, the number of new
hires in a training status, and the systems upgrade projects.
in travel times may be a result of population increases and traffic
congestion and/or inadequate number of police officers.
Factors restricting performance improvement
- Traffic, staffing, and deployment of police officers may continue to adversely affect response travel times.
Performance improvement plan
staffing levels and improving employee retention at the ECC should
reduce times for answering, processing, and dispatching calls.
department is due for an evaluation of existing district boundaries and
population growth to ensure that district stations and resources are
strategically placed and staffed accordingly. Some planning efforts
occurred in FY18, but there has been no commitment to new boundaries at
this time. Furthermore, this would be a long-term improvement, as there
are no plans for new district stations currently in the CIP.