Why is this measure important?
vehicle collisions are the #1 cause of unintentional death among
children ages 1 to 19 years. MCFRS provides child safety seat services
(i.e., proper safety seat installation and use) as part of its
multi-faceted community outreach program with the intention of
preventing deaths and injuries to young children riding in privately
owned vehicles. State law currently requires that children ride in a
child restraint system until they are at least eight years old, unless
they are 4'9" before their 8th birthday. MCFRS
wants our clients to be satisfied with the department's child safety
seat services. If there is any room for improvement suggested by survey
respondents, the department strives to make appropriate changes to
improve our child safety seat services.
Factors contributing to current performance
- MCFRS provides education and instruction to MCFRS personnel, parents and other caregivers on child safety seat installation and use.
- MCFRS car seat technicians are nationally certified and are required to maintain annual Continuing Education requirements to maintain certification.
- MCFRS provides extensive education to the public regarding motor vehicle safety.
Factors restricting performance improvement
- Lack of adequate staffing to meet the high demands of this nationally recognized program.
- Limited availability of weekend and evening appointments as well as "open" seat checks that require no appointments due to lack of staffing. Currently, car seat technician availability is limited to one evening each week and three weekends per month, plus one "open" event per month.
- Lack of program funding to meet public demand.
Performance improvement plan
- Continue reviewing comments that customers submit with their completed surveys and make adjustments as needed each month. All customers' suggestions are given due consideration and implemented whenever possible.
- Seek grant funding and donations to support the program.