Performance trends

Why is this measure important?

Traffic studies are conducted to address safety concerns along the County's roadways. These studies guide the installation and application of traffic safety measures, such as traffic control devices (all-way stops, curve warning, speed limit signs , etc.) or traffic calming features such as bump outs, pedestrian refuge islands and other safety improvements. The timely implementation of the findings from these studies is critical to the overall quality of life in Montgomery County. Tracking the number of studies in the queue (average days to complete a study) is important because it allows the Department to prioritize resources when needed to address spikes in demand and to set realistic expectations when residents request studies be conducted.

Factors contributing to current performance

  • Highly trained & experienced staff
  • Established technical resources
  • The reduction is due, in large part, to modifications in the administrative process that provides better tracking of project closeouts. The methodology associated with this administrative process includes a greater accountability by DTEO leadership in tracking tasks and completion updates, using the existing correspondence log program.

Factors restricting performance improvement

  • Providing easy access in the reporting of issues through mechanisms like MC 311 that result in the increase in the volume of requests
  • Lack of consultant resources
  • Having to consider the impact on all modes (cars, pedestrians, bikes, etc.) that result in longer time to complete studies
  • Lack of funds for data collection and analysis

Performance improvement plan

The overall number of days to respond have been reduced from previous FY's. It should be noted that the Traffic Studies Section will continue to respond to traffic study requests and modify delivery timeframes accordingly, particularly when the scope of the traffic study changes from the original request. These changes have, historically, been the primary reason for the delays in response times for studies.
Additionally, the Division Chief and Section Chief will monitor incoming study requests more closely to make sure engineers are fully aware of the scope of the study and the particular information needs that will lead to completion of the study in a timely manner. Biweekly or monthly reviews of traffic study statuses are being conducted to determine study statuses and scopes to ensure their timely completion.