CORE FUNCTION 1: ENFORCE FEDERAL, STATE, AND COUNTY NON-DISCRIMINATION LAWS

What:
  • Investigate and resolve formal complaints of discrimination in employment, housing, commercial and residential real estate transactions, public accommodations, and intimidations through a formal complaint process or mediation.
How:
  • Provide technical assistance, perform intake analysis, and community mediation based on community queries.
  • Provide support services as a mechanism for reporting, investigating, monitoring, and analyzing hate/violence incidents.
Percent of cases that have completed their investigation within 15 months
Percent of cases that have a Letter of Determination issued within 30 days of completed investigation by investigator
Percentage of referred cases that are mediated successfully
Percent reduction (or increase) in the average closeout time of cases (formal complaints) over the prior year
Percent of cases in backlog status (cases not closed within 15 months)

CORE FUNCTION 2: COMMUNITY OUTREACH AND EDUCATION

What: 
  • Provide community outreach and education.
How:
  • Support and promote the Human Rights Commission and Committee on Hate Violence on their outreach and education efforts.
  • Participate or, in partnership with other local/state/federal offices, conduct various forums to promote increased understanding and tolerance among diverse groups.
Overall satisfaction of the Commissioners with the HRC's advocacy for human and civil rights issues

CORE FUNCTION 3: MONITOR THE COUNTY'S FAIR HOUSING ORDINANCE

What:
  • Monitor the County's Fair Housing Ordinance.
How:
  • Through inter-agency Fair Housing Work Group, coordinate activity of county departments, offices, and agencies to prevent housing discrimination.
  • Perform testing of housing providers.
Percent of housing providers in full compliance with Fair Housing Laws based on Office of Human Rights-selected matched pair testing