CountyStat is the performance management and data analytics team within the Office of the County Executive of Montgomery County, Maryland. Established in 2007 and serving under the Chief Administrative Officer (CAO), CountyStat uses data strategically to monitor, assess, and improve the effectiveness, efficiency, and performance of County services, solve problems, and develop targeted action plans and strategies to deliver results for our residents, businesses, and communities. CountyStat requires decisions, actions, and policies that are driven by the extensive use of data, quantitative and qualitative analysis, and outcome-focused performance management.

Beyond our oversight role, CountyStat’s work as internal consultants ranges from one-off analyses to longer-term strategic initiatives, ensuring that our County government leverages its data to make smarter decisions and achieve better outcomes -- and champions accountability and transparency for our residents and employees. In addition to the focus on individual department performance, CountyStat is the forum to convene stakeholders when collaboration across organizational boundaries is needed to address “cross-cutting” multi-departmental efforts that share a common goal.

Collectively, our work is designed to ensure, on behalf of the CAO, the development and growth of a culture of “managing for results” in Montgomery County.


Require Data-Driven Performance | Promote Strategic Governance | Increase Government Transparency | Foster a Culture of Accountability


CountyStat’s Open Performance website is designed to provide users with increased access to the County’s performance data and further the County’s role as a national leader in transparency and data-driven government. Our Open Performance platform enables users to:

  • View and download performance data for departments and County initiatives
  • Embed CountyStat charts and graphs into external websites
  • Learn more about the functions and performance of County departments
  • View analyses and other workd products as well as presentations from past CountyStat sessions
  • View (and RSVP to) upcoming public meetings



Performance plans and measures: Each executive branch department has a performance plan containing headline performance measures reflecting its individual core mission and strategies to improve current performance. Montgomery County expanded this performance management effort in 2015 to include cross-departmental initiatives with joint action plans and collective impact measures.

Indicators and benchmarking: Key indicators reflect the quality of life in Montgomery County. While influenced by multiple departments and subject to external factors often beyond the control of County government, these indicators allow Montgomery County to compare its own performance over time and against other like-counties.

Working groups and sessions: Regular working groups and sessions bring County leadership, program managers, and community partners together to analyze data, review performance strategies, and plan new performance improvement efforts. Some working groups and sessions are reoccurring where as others are one-time meetings to address a specific issue.


Monitoring and evaluation: We maintain all departmental and cross-cutting performance plans on behalf of the County Executive and Chief Administrative Officer. Annual data are collected, reviewed and processed into the Open Performance data platform. We work closely with departments, initiatives and the Office of Management and Budget throughout the year to identify performance gaps and evaluate performance measures.

Coordination and collaboration: In addition to convening internal and external stakeholders for working groups and sessions, we provide workspace for collaborative efforts and facilitate collective action planning amongst multiple departments and stakeholders.

Data-driven insights: Data drives everything we do. Utilizing operational, programmatic, fiscal and public data, we conduct complex analyses which drive working groups and sessions, provide critical insights for County departments, and inform County leadership decisions.


Data analytics and visualizations: At a fundamental level, we crunch data. Using internal and external data sources, we conduct in-depth qualitative and quantitative analyses for Montgomery County and convert our findings into user-friendly and informative charts, graphs, infographics, and maps utilizing a wide variety of tools and software.

Community analytics: Our community dashboards bring together internal data, public data, and data from our network of partners to assist Montgomery County and its partners in: (a) tailoring programs to local conditions in an increasingly diverse county; (b) improving outreach to underserved populations; and (c) meeting the individual needs of all our residents and businesses.

Process reviews: Routines and processes, rather than one-off decisions, deliver results. For this reason, solutions to problems and improvements in performance often require an analysis of processes and systems by examining the connections between high-level strategies and frontline implementation.

Internal and external satisfaction surveys: Satisfaction surveys provide essential feedback for customer-facing activities. Our internal and external surveys aim to collect customer feedback to improve services and responsiveness to internal and external customers.

Capacity building: We work closely with departments to build their capacity to conduct data and performance analysis independently. This effort involves providing trainings on new tools and techniques and showing departments the valuable insights hiding in their current data.


CEX Annual Reviews and Action Plans: These select topics are analyzed regularly at the request of the County Executive and Chief Administrative Officer to enable consistent oversight on topics that impact government operations and customer service. Examples include the data related to MC311, Overtime and Workforce Availability, and Pedestrian Safety.

Montgomery County Priority Objectives These eight priority objectives represent identified areas of focus for success in Montgomery County. To enhance these efforts we further coordination, facilitate collaboration, and provide oversight on a wide variety of cross-cutting initiatives that align to these priority areas.

Current Department(s) Performance Improvement Priorities: Key topics and performance gaps change over time. We respond to these changes by conducting ad-hoc analyses based on the needs and priorities of the County.