Home >> Office of Consumer Protection (OCP)

Office of Consumer Protection (OCP)

OCP At A Glance

OCP Mission Statement

What the Department Does and for Whom
The mission of the Office of Consumer Protection (OCP) is to administer and enforce consumer protection laws prohibiting unfair and deceptive business practices in order to ensure integrity in our marketplace for consumers and businesses. OCP investigates and attempts to resolve consumer complaints including home sales and improvements; automobile sales and repairs; towing and other consumer transactions.
How Much? How Many?
  • Total Budget: $
  • Total FTEs: 

Complaint Investigation and Conciliation

What the Department Does and for Whom

OCP receives inquiries and written complaints from consumers regarding a myriad of consumer transactions. Responses to inquiries are provided and written complaints are investigated in an effort to resolve disputes and ensure compliance with applicable laws.

How Much? How Many?
  • Budget: $801,790; FTEs:6.3

Law Enforcement

What the Department Does and for Whom

OCP issues subpoenas and civil citations, executes settlement agreements, conducts administrative hearings, initiates legal action, and collaborates with the Police, State’s Attorney, County Attorney, Attorney General, Federal Trade Commission, Postal Inspection Service, and other state and federal law enforcement agencies to enforce consumer protection laws.

How Much? How Many?
  • Budget: $407,750; FTEs:3.0

Consumer Education

What the Department Does and for Whom

OCP leverages its ability to educate consumers and merchants by communicating via radio, television, and electronic and print media. OCP issues news releases, provides media requested interviews; and conducts presentations, public forums, and training sessions.

How Much? How Many?
  • Budget: $394,160; FTEs:2.9

Common Ownership Communities

What the Department Does and for Whom

OCP serves as staff to the Commission on Common Ownership Communities (CCOC) which provides an alternative dispute resolution mechanism for the one-third (33%) of county residents living within home owner and condominium associations.

How Much? How Many?
  • Budget: $312,740; FTEs:1.9

Non-Core Mission Activities

What the Department Does and for Whom

OCP is responsible for administering a variety of consumer related programs and county laws regarding Energy & Environmental Advocacy (including PEPCO), contracts for Domestic Workers, property tax disclosures, new home sales, and licensing of certain other businesses.

How Much? How Many?
  • Budget: $339,800; FTEs:2.5