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Department of Technology Services (DTS)

DTS At A Glance

Mission Statement

What the Department Does and for Whom

DTS, along with its partners in the County’s Operating Departments, is responsible for the successful application of information and communications technologies in support of MCG’s strategic goals, as well as the tools and infrastructure needed to deliver world‐class services to County residents, its workforce, its retirees, and all County constituents. DTS provides ongoing support to major enterprise programs including Enterprise Resource Planning (ERP), MC311, Integrated Justice Information System (IJIS) and Public Safety Systems Modernization (PSSM).

How Much? How Many?
  • FY14 Budget: $47,692,439
  • FY14 Full-time Equivalents (FTEs): 140.03

Enterprise Systems and Operations Division (ESOD)

What the Department Does and for Whom

Designs, implements and maintains secure and reliable information systems hardware, software, and data infrastructures for County business systems and County staff. Operates a highly virtualized server infrastructure providing significant performance and capacity. Operates the County’s datacenter, core computer systems and services including: directory services, e-mail, file and print, image archive, records management, public safety data systems, ERP systems, MC311 systems, and data backup.

How Much? How Many?
  • FY14 Budget: $12,054,108; FY14 FTEs: 33.0
  • 845 servers managed
  • 102 Single-Sign-On applications managed serving 22 departments
  • 262 Enterprise Services Bus exchanges managed serving 19 departments
  • Enhanced Enterprise System monitoring conducted

Enterprise Telecommunications and Services Division (ETSD)

What the Department Does and for Whom

Designs, delivers, implements and supports network, voice and other communications solutions for County Government departments and numerous external agencies. Supports the Public Safety processes with voice, data and radio communications implementation services. Supports the IT requirements for all Capital Improvement Program (CIP) projects. Supported the build out and operations of FiberNet.

How Much? How Many?
  • FY14 Budget: $5,804,941; FY14 FTEs: 22.05
  • 372 FiberNet sites supported
  • 442 Sites with voice and data service supported
  • 14,106 Phone extensions supported
  • 8,191 Voicemail boxes supported
  • 11 Radio Transmitter-Receiver Sites supported

Enterprise Applications and Solutions Division (EASD)

What the Department Does and for Whom

Delivers and maintains solutions through core business Enterprise Resource Planning (ERP), web-based and mobile applications, and geographic information systems (GIS); provides oversight of Device Client Management (DCM) program including the County’s IT Help Desk. Leads the Tax Assessment System (TAS) modernization project and re-design of the County’s GIS website. Leads efforts to remediate cybersecurity vulnerabilities via automated software distribution, patch management and re-imaging of client computers.

How Much? How Many?
  • FY14 Budget: $5,221,575; FY14 FTEs: 33.38
  • 38,725 Help Desk calls received
  • 1,150,867 Security patches applied
  • 136 Patches (avg) deployed per PC supported
  • 150,001,158 Web Portal page views
  • 12,317,671 Web Portal unique visitors
  • 2 Geo Loads completed for Public Safety
  • 3,177 computers replaced thru DCM

Office of Cable and Broadband Services

What the Department Does and for Whom

Manages and administers the County’s three broadband cable franchises and the Cable Communications Plan to ensure funding for quality Public, Educational, and Governmental (PEG) programming, FiberNet, and franchise enforcement; represent the County’s and consumers’ interests in cable, broadband and telecommunications in federal and state proceedings; seek and implement broadband access and literacy grants; and facilitate the management and coordination of wireless transmission facilities siting. Supports the Cable Compliance Commission (CCC) and the County’s Cable Advisory Commission (CCAC).

How Much? How Many?
  • FY14 Budget: $13,146,951; FY14 FTEs: 30.5
  • 144 Wireless site requests processed
  • 6.2 percent of cable construction sites inspected
  • 718 Cable complaints handled
  • $45,937 in refunds and credits obtained for cable and broadband subscribers
  • 73 tower siting applications processed

Enterprise Project Management Office (EPMO)

What the Department Does and for Whom

Provides project management support for the development and delivery of County technology solutions. Facilitates technology project intake review by applying a balanced scorecard approach. Leads openMontgomery visioning, design, implementation and ongoing operation. Leads implementation and supports operations of the Integrated Justice Information System (IJIS).

How Much? How Many?
  • FY14 Budget: $2,852,949; FY14 FTEs: 8.0
  • 15 dataMontgomery datasets published
  • 10 major IT projects reviewed during IT Review
  • 4 IT project funding requests assessed during the CIO Approval process
  • 3 Departmental Technical Operations Managers (TOMG) meetings held
  • Comprehensive inventory and prioritization of County data completed
  • Open Data Implementation Plan developed
  • Criminal Justice Case Management System (CJCMS) developed and deployed

Office of the Chief Information Officer (CIO)

What the Department Does and for Whom

Provides technology leadership, allocation of resources, policy development and oversight of all programs of the Department and County government Information Technology initiatives. Represents the County Government on the ITPCC CIO Sub-committee and two of the Governor’s state-wide commissions. The Enterprise Information Security Office (EISO) performs risk assessments, develops security policies and procedures; manages data security protection tools; and provides security training to County employees.

How Much? How Many?
  • FY14 Budget: $2,820,931; FY14 FTEs: 13.1
  • 63 IT contracts managed
  • 217 Vulnerability reports distributed to Executive, Legislative, and Judicial department leaders
  • 9,238 employees, contractors, volunteers, and business partners received Security Awareness Training
  • Strategic Plan for Enterprise Security and Information Risk Management published
  • Third-party Information Security controls maturity assessment completed and published

CIP Programs – Enterprise Technology Components

What the Department Does and for Whom

Leads technical implementation and supports operations of the Technology Modernization (TechMod) Program, including ERP and technical Infrastructure implementation. Leads program development and system implementations of the Public Safety Systems Modernization (PSSM) Program.

How Much? How Many?
  • FY14 Budget: Capital Improvement Program (CIP) funds; FY14 FTEs: 16.5
  • 25 ERP interfaces updated/implemented
  • UPK and OBIEE upgraded
  • Identity and Access Management (iamMCG) workflow for Oracle EBS, OBIEE implemented
  • Purchasing (PO) SLA process implemented
  • Compensation Work Bench implemented
  • Radio Infrastructure RFP issued
  • Computer Aided Dispatch (CAD) contract awarded
  • First responder mobile computer 3-year replacement cycle completed
  • Dashboard reporting product (allowing queries to cross multiple source systems) implemented

Legend: Performance Improved / Optimal; Performance Consistent; Performance Declined; Measuring; Collecting Data;

Headline Performance Measures

Responsive and Sustainable Leadership